LuggageTribe Inc. (“LuggageTribe,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you use LuggageTribe's websites, applications, marketplace, communications, and related services.
1. Scope
This Privacy Policy applies to personal information processed through LuggageTribe services, including information relating to:
- account creation;
- identity and member verification;
- Journeys;
- Shipment Requests;
- route matching;
- transactions;
- payments;
- communications;
- customer support;
- safety and fraud prevention;
- websites and applications; and
- related marketplace functionality.
2. Information You Provide
Account Information
We may collect:
- name;
- email address;
- telephone number;
- username;
- profile photograph;
- password or authentication credentials;
- date of birth or age-related information; and
- account preferences.
Passwords should be stored using appropriate cryptographic hashing rather than in readable form.
Verification Information
Where verification is required, we or our service providers may process:
- government-issued identification;
- identification number;
- date of birth;
- photograph or selfie;
- verification results;
- fraud or authenticity indicators; and
- other information required to verify eligibility.
Where a third-party provider performs verification, LuggageTribe may receive confirmation and risk results rather than retaining all underlying documentation.
Journey Information
When you create a Journey, we may collect:
- origin;
- destination;
- date;
- approximate time;
- route information;
- transportation method;
- available capacity;
- recurrence information;
- round-trip information;
- Journey segments;
- transportation preferences; and
- related details.
Shipment Information
When you create or participate in a Shipment Request, we may collect:
- pickup location;
- delivery location;
- item description;
- category;
- dimensions;
- weight;
- quantity;
- photographs;
- declared value;
- timing requirements;
- handling instructions; and
- transaction-related information.
Communications
We may process communications made through LuggageTribe, including member-to-member messages and communications with support.
We may use these communications for:
- providing messaging functionality;
- customer support;
- resolving disputes;
- investigating fraud;
- enforcing policies;
- improving safety; and
- protecting members and the platform.
We will process communications in accordance with applicable law.
3. Location and Route Information
Location information is particularly important to LuggageTribe's route-based marketplace.
Depending on the features you use and permissions you provide, we may process:
- approximate location;
- precise device location;
- Journey origin and destination;
- pickup and delivery coordinates;
- route geometry;
- distance from a route;
- estimated travel distance;
- location search history; and
- location associated with marketplace activity.
Why We Use Location
Location information may be used to:
- identify nearby Journeys;
- identify nearby Shipment Requests;
- calculate route compatibility;
- estimate detours;
- provide maps;
- coordinate pickup and delivery;
- calculate distances;
- provide route-based recommendations;
- prevent fraud;
- improve safety; and
- operate marketplace functionality.
Device Location Permissions
Where required, we request permission before accessing device location.
You may be able to disable location access through your device settings.
Some LuggageTribe features may not function correctly without location access.
LuggageTribe does not require continuous precise background location merely because you maintain an account unless a specific feature requires such processing and appropriate permission and notice are provided.
4. Automatically Collected Information
When you use LuggageTribe, we may automatically collect information such as:
- IP address;
- device type;
- operating system;
- browser;
- device identifiers;
- application version;
- pages or screens viewed;
- clicks and interactions;
- session information;
- referral information;
- timestamps;
- crash information; and
- diagnostic data.
We may use cookies, SDKs, pixels, local storage, and similar technologies subject to applicable law and your available choices.
5. Payment Information
Payments may be processed by third-party payment providers.
Depending on the payment structure, LuggageTribe may receive information such as:
- payment status;
- transaction amount;
- payment method type;
- payment-provider customer or account identifiers;
- payout information;
- refunds;
- disputes;
- chargebacks; and
- transaction references.
LuggageTribe generally should not store complete payment-card numbers when payment processing is performed by a compliant third-party provider.
6. Transaction Information
We may maintain records including:
- Journeys;
- Shipment Requests;
- matches;
- requests;
- acceptances;
- cancellations;
- capacity allocations;
- pickup status;
- delivery status;
- transaction amounts;
- fees;
- refunds;
- disputes;
- ratings;
- reviews; and
- transaction history.
7. Information From Third Parties
We may receive information from third parties including:
- identity-verification providers;
- payment processors;
- mapping providers;
- address-validation providers;
- authentication providers;
- fraud-prevention providers;
- analytics providers;
- communication providers;
- insurance or protection partners where applicable; and
- public authorities where legally appropriate.
If you use a third-party login service, we may receive information permitted by the authorization you provide.
8. How We Use Personal Information
Provide the Marketplace
We may process personal information to:
- create accounts;
- authenticate members;
- enable Journeys;
- enable Shipment Requests;
- manage capacity;
- identify potential matches;
- facilitate transactions;
- coordinate pickup and delivery; and
- maintain transaction histories.
Matching and Recommendations
We may analyze Journey and Shipment information to determine potential compatibility.
This may involve factors including:
- route;
- origin;
- destination;
- distance;
- date;
- time;
- capacity;
- item characteristics;
- transportation method;
- member preferences;
- verification status;
- marketplace availability; and
- transaction state.
Safety and Security
We may use information to:
- verify members;
- identify suspicious activity;
- prevent fraud;
- detect account takeover;
- investigate prohibited items;
- prevent abuse;
- resolve disputes;
- enforce policies; and
- protect members.
Communications
We may use contact information to send:
- transaction notifications;
- Journey notifications;
- matching alerts;
- account notifications;
- security alerts;
- verification requests;
- support communications; and
- other service-related messages.
Marketing communications will be handled in accordance with applicable consent and opt-out requirements.
Payments
We process transaction-related information to facilitate:
- payment authorization;
- payment collection;
- platform fees;
- payouts;
- refunds;
- disputes;
- chargebacks;
- tax reporting; and
- fraud prevention.
Improve LuggageTribe
We may analyze usage to:
- understand marketplace activity;
- improve matching;
- improve user experience;
- diagnose technical issues;
- develop new features;
- measure performance;
- improve safety; and
- optimize marketplace operations.
9. Artificial Intelligence and Automated Processing
LuggageTribe may use automated systems, machine learning, or artificial intelligence to support:
- Journey-to-Shipment matching;
- route compatibility;
- search ranking;
- recommendations;
- fraud detection;
- safety monitoring;
- pricing recommendations;
- support functionality;
- marketplace availability; and
- platform optimization.
For example, our systems may evaluate whether a Shipment Request falls sufficiently close to a member's planned Journey to recommend the opportunity.
Automated recommendations do not guarantee that a transaction is appropriate.
Where applicable law provides rights concerning solely automated decisions producing legal or similarly significant effects, LuggageTribe will provide applicable rights and notices.
10. Marketplace Visibility
Certain information must be shared with other members for LuggageTribe to function.
Depending on the feature and transaction stage, another member may see information such as:
- display name;
- profile photograph;
- verification indicator;
- ratings;
- approximate origin or destination;
- Journey date;
- available capacity;
- shipment category;
- approximate shipment size or weight;
- transaction-related information; and
- other information necessary to evaluate a potential transaction.
LuggageTribe should limit disclosure of precise personal information until reasonably necessary for the transaction.
11. When We Share Information
Other Members
Information necessary to discover, evaluate, coordinate, and complete marketplace transactions may be shared with relevant members.
Service Providers
We may use vendors for:
- cloud hosting;
- identity verification;
- payment processing;
- mapping;
- address validation;
- email;
- SMS;
- notifications;
- analytics;
- fraud prevention;
- customer support;
- security; and
- other infrastructure.
Service providers receive information reasonably necessary to perform services for us.
Legal and Safety Reasons
We may disclose information where reasonably necessary to:
- comply with law;
- respond to valid legal process;
- protect rights or property;
- investigate fraud;
- address safety emergencies;
- enforce agreements; or
- protect members or the public.
Corporate Transactions
Information may be transferred as part of a merger, financing, acquisition, restructuring, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law.
12. Sale and Targeted Advertising
LuggageTribe does not treat personal information as a product to be sold merely because a person uses the Services.
If LuggageTribe engages in activities legally defined as the “sale,” “sharing,” or use of personal information for targeted advertising under an applicable U.S. state privacy law, we will provide any notices and opt-out mechanisms required by that law.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, security, fraud-prevention, accounting, tax, dispute-resolution, and compliance requirements.
Retention periods may differ depending on the category of information.
For example, transaction and payment records may need to be retained longer than temporary search information.
After applicable retention periods, information may be deleted or de-identified.
14. Account Deletion
Members may request deletion of their accounts using functionality made available through LuggageTribe or by contacting us.
Account deletion may not result in immediate deletion of every record.
We may retain information where necessary for:
- outstanding transactions;
- payment obligations;
- fraud prevention;
- disputes;
- legal claims;
- tax or accounting requirements;
- security;
- regulatory compliance; or
- other lawful purposes.
Where appropriate, information may instead be de-identified.
15. Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information.
These may include rights to:
- request access;
- request correction;
- request deletion;
- obtain a copy of certain information;
- opt out of certain processing;
- withdraw consent where processing is based on consent; and
- appeal certain privacy decisions where applicable.
Rights vary by jurisdiction and are subject to legal exceptions.
We may need to verify your identity before fulfilling a privacy request.
16. United States State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Where such laws apply to LuggageTribe, we will honor applicable rights concerning access, correction, deletion, portability, targeted advertising, sale or sharing, profiling, and appeals as required.
17. Children's Privacy
LuggageTribe is not intended for children below the minimum age permitted for use of the marketplace.
We do not knowingly collect personal information from children in violation of applicable law.
If we learn that such information was collected improperly, we will take appropriate steps to delete it.
18. Security
We use administrative, technical, and organizational measures intended to protect personal information.
These may include, as appropriate:
- encrypted communications;
- secure authentication;
- password hashing;
- access controls;
- logging;
- monitoring;
- network protections;
- secure cloud infrastructure;
- restricted production access; and
- security testing.
No information system is completely secure, and we cannot guarantee absolute security.
19. Data Breaches
If a security incident affecting personal information occurs, LuggageTribe will investigate and provide notifications to affected individuals or authorities where required by applicable law.
20. International Processing
Although LuggageTribe's current marketplace focus may be primarily within the United States, service providers or infrastructure may process information in other jurisdictions.
Where required, LuggageTribe will use appropriate safeguards for international transfers of personal information.
21. Cookies and Analytics
LuggageTribe may use cookies and similar technologies for:
- authentication;
- security;
- preferences;
- analytics;
- performance;
- functionality; and
- permitted marketing purposes.
Where required by law, we will provide appropriate consent or preference controls.
22. Third-Party Links
LuggageTribe may contain links to third-party websites or services.
Their privacy practices are governed by their own policies, not this Privacy Policy.
23. Changes to This Privacy Policy
We may update this Privacy Policy as LuggageTribe evolves.
If changes materially affect how we process personal information, we will provide notice where required.
The “Last Updated” date indicates the latest revision.
24. Contact and Privacy Requests
Questions, concerns, and requests concerning privacy may be submitted using the contact methods published by LuggageTribe.
- Email: support@luggagetribe.com
- Website: www.luggagetribe.com
LuggageTribe Inc.
Everyday Routes. Extraordinary Possibilities.