These Terms of Service (“Terms”) govern your access to and use of the websites, mobile applications, technology, marketplace, communications, payment-related functionality, and other services made available by LuggageTribe Inc. (“LuggageTribe,” “we,” “us,” or “our”).
By creating an account, accessing the LuggageTribe platform, posting a Journey or Shipment Request, requesting or accepting transportation, or otherwise using the Services, you agree to these Terms.
If you do not agree, you must not use the Services.
1. The LuggageTribe Platform
LuggageTribe operates a technology marketplace designed to connect members who need to move eligible items with approved members who have available transportation capacity on compatible Journeys.
LuggageTribe may provide technology enabling members to:
- create and manage accounts;
- post Journeys;
- create Shipment Requests;
- specify transportation capacity;
- discover compatible marketplace opportunities;
- receive algorithmic or automated recommendations;
- communicate with other members;
- request or accept transactions;
- make and receive eligible payments;
- coordinate pickup and delivery;
- confirm transaction completion;
- provide ratings, reviews, or feedback; and
- access related marketplace functionality.
Unless expressly stated otherwise, LuggageTribe does not itself provide transportation services and does not take possession of items merely because a transaction occurs through the platform.
2. Marketplace Relationship
Members who transport items through LuggageTribe act independently.
Use of LuggageTribe does not, by itself, create an employment, agency, partnership, joint venture, franchise, fiduciary, or similar relationship between LuggageTribe and a member.
LuggageTribe does not guarantee that any member will receive Shipment Requests, obtain transportation opportunities, earn any particular amount, find a compatible Journey, or successfully complete a transaction.
Members determine whether to participate in individual transactions, subject to applicable platform rules.
3. Eligibility
You must satisfy the minimum eligibility requirements displayed by LuggageTribe and be legally capable of entering into a binding agreement.
You may not use the Services if you have been suspended or permanently removed from LuggageTribe unless we expressly authorize your return.
You must provide accurate information and keep account information reasonably current.
4. Unified Accounts
LuggageTribe may operate a unified account model.
An eligible account may allow a member to both create Shipment Requests and post Journeys.
Availability of particular functions may depend on verification, geographic location, account status, transaction history, transportation method, applicable law, or other eligibility criteria.
5. Verification and Approval to Transport Items
Creating an account does not automatically authorize you to transport items.
Only members approved under LuggageTribe's applicable verification process may transport shipments through the marketplace.
Verification may involve information or checks concerning identity, contact details, age, government-issued identification, account integrity, fraud indicators, or other information reasonably necessary for marketplace safety and compliance.
We may use third-party providers to conduct or assist with verification.
LuggageTribe may approve, deny, suspend, restrict, expire, or revoke transportation privileges where reasonably necessary.
Verification does not constitute a guarantee or endorsement of a member's character, reliability, safety, qualifications, insurance, or future conduct.
6. Journeys
Approved members may be permitted to post Journeys.
You must ensure that Journey information is accurate to the best of your knowledge.
Journey functionality may include:
- one-way Journeys;
- round trips;
- recurring Journeys;
- connected or chained Journey segments;
- capacity by segment;
- transportation preferences; and
- route-based availability.
You are responsible for updating or cancelling a Journey when you no longer intend to make the trip or no longer have the stated capacity.
7. Capacity
Members posting Journeys must provide reasonable and accurate information concerning available capacity.
You must not knowingly accept shipments exceeding the safe or lawful capacity of your vehicle or transportation method.
Capacity displayed by LuggageTribe may change as transactions are requested, accepted, cancelled, completed, or otherwise change state.
For recurring Journeys, capacity may reset for each Journey occurrence according to the functionality provided by the platform.
8. Shipment Requests
Members requesting transportation must provide complete and accurate information concerning their shipment.
This may include description, category, dimensions, weight, photographs, declared value, pickup and delivery information, and handling requirements.
A member must not intentionally misrepresent, conceal, replace, or materially alter an item after it has been accepted for transportation.
9. Prohibited Items
You may not use LuggageTribe to transport, request transportation of, facilitate, or otherwise transact in items prohibited by law or LuggageTribe policy.
Prohibited or restricted items may include illegal drugs, controlled substances transported without lawful authorization, firearms or prohibited weapons, ammunition, explosives, hazardous materials, stolen property, counterfeit goods, fraudulent goods, human remains, certain biological materials, unlawful wildlife products, and other dangerous, illegal, regulated, or prohibited items.
LuggageTribe may establish additional restricted-item policies.
Members are responsible for determining whether possession and transportation of an item are lawful.
10. Right to Refuse a Shipment
A transporting member may refuse a shipment where the item:
- materially differs from its description;
- appears unlawful;
- appears unsafe;
- exceeds stated capacity;
- is inadequately packaged;
- requires handling the member did not agree to provide; or
- otherwise violates these Terms or applicable policies.
Members should report suspicious shipments to LuggageTribe.
11. Search, Matching and Recommendations
LuggageTribe may use automated systems to rank, recommend, display, or match Journeys and Shipment Requests.
Factors may include route compatibility, geographic distance, dates, available capacity, shipment characteristics, transaction status, verification, member preferences, platform activity, and other relevant information.
Search rankings and recommendations may change.
LuggageTribe does not guarantee that its systems will identify every possible match or that a recommended match will be suitable.
12. Automated Systems and Artificial Intelligence
LuggageTribe may use algorithms, machine learning, artificial intelligence, or other automated technologies for functions including:
- matching;
- route recommendations;
- search ranking;
- estimated compatibility;
- pricing recommendations;
- fraud detection;
- safety monitoring;
- identity and account integrity;
- customer support;
- marketplace optimization; and
- abuse prevention.
Automated outputs may be inaccurate and should not be treated as guarantees.
Where required by applicable law, LuggageTribe will provide rights or disclosures relating to automated decision-making.
13. Mapping and Location Services
LuggageTribe may use third-party mapping, address, postal, geocoding, navigation, or location services.
Routes, distances, travel times, addresses, and other geographic information may be estimates.
Members remain responsible for determining appropriate, safe, and lawful routes and meeting locations.
Do not use the Services in a manner that distracts you while operating a vehicle.
14. Transactions
A marketplace transaction may be formed when members complete the acceptance process specified by LuggageTribe.
Members are responsible for fulfilling commitments made through confirmed transactions.
LuggageTribe may maintain transaction-state rules determining when a Journey, capacity allocation, or Shipment Request remains visible or available.
15. Pricing
Transportation prices may be proposed, calculated, recommended, negotiated, or established using mechanisms made available through LuggageTribe.
LuggageTribe may provide estimated or recommended prices based on factors such as distance, item characteristics, capacity, demand, route, timing, and marketplace conditions.
Suggested prices are not guarantees of market value.
16. Fees
LuggageTribe may charge service, marketplace, transaction, payment-processing, protection, subscription, or other disclosed fees.
Unless otherwise displayed for a particular transaction, LuggageTribe currently anticipates charging a platform fee of approximately 15% on eligible marketplace transactions.
The amount displayed during the transaction process controls.
LuggageTribe may modify its fees prospectively.
17. Payments
Payments may be processed through third-party payment service providers.
By using payment functionality, you may also become subject to the applicable payment provider's terms.
LuggageTribe does not necessarily hold funds itself.
Depending on the transaction structure, payment may be authorized, collected, delayed, reserved, refunded, or released after specified transaction conditions have been satisfied.
We may delay or restrict payments where reasonably necessary to investigate fraud, disputes, chargebacks, safety concerns, violations, or legal obligations.
18. Taxes
Members are responsible for taxes applicable to amounts they receive through the platform except where LuggageTribe is legally required to collect, report, deduct, or remit taxes.
LuggageTribe may collect tax information and provide information to tax authorities where legally required.
19. Cancellations and Refunds
Transactions may be subject to cancellation and refund rules displayed through the Services.
Refund eligibility may depend on timing, transaction status, responsibility for cancellation, expenses incurred, failure to appear, misrepresentation, or other circumstances.
LuggageTribe may issue or facilitate refunds where authorized by its policies or required by law.
20. Pickup and Delivery
Members are responsible for coordinating pickup and delivery in accordance with the confirmed transaction.
Members should use safe and lawful meeting locations.
Where LuggageTribe provides confirmation codes, photographs, electronic signatures, status updates, or other proof-of-delivery functionality, members must use those features accurately.
21. Packaging
The member requesting transportation is responsible for reasonably appropriate packaging unless expressly agreed otherwise.
Packaging should be appropriate for the nature, size, weight, fragility, and transportation method of the shipment.
22. Vehicles, Licensing and Insurance
Members using vehicles remain responsible for ensuring that they possess any license, registration, insurance, authorization, or other documentation required by applicable law.
LuggageTribe does not provide personal automobile insurance merely because a member uses the marketplace.
Members should independently determine whether their insurance permits the activities they undertake through LuggageTribe.
23. No Circumvention
You may not use LuggageTribe primarily to discover another member and then intentionally move the transaction off-platform for the purpose of avoiding applicable LuggageTribe fees, protections, safety procedures, payment systems, or transaction controls.
Circumvention may result in account restrictions or suspension.
24. Communications
Members should use platform communication tools where available.
LuggageTribe may process communications conducted through its Services for purposes including providing functionality, fraud prevention, safety, support, dispute resolution, and enforcement, subject to applicable law and our Privacy Policy.
25. Member Conduct
You may not:
- threaten, harass, discriminate against, or abuse another member;
- impersonate another person;
- create fraudulent accounts;
- provide materially false information;
- manipulate marketplace systems;
- interfere with platform security;
- engage in fraudulent transactions;
- misuse another member's personal information;
- transport prohibited items;
- use the Services for unlawful purposes;
- attempt unauthorized access to systems or accounts; or
- encourage another person to violate these Terms.
26. Ratings and Reviews
LuggageTribe may permit members to rate or review transactions.
Reviews must reflect genuine experiences and must not contain unlawful, threatening, fraudulent, or otherwise prohibited content.
We may remove or restrict content that violates our policies.
27. Safety
Members are responsible for exercising reasonable judgment.
LuggageTribe may provide safety tools and policies, but we cannot guarantee the conduct of every member or eliminate every risk associated with meeting people, handling property, transportation, or marketplace transactions.
28. Damage, Loss and Claims
If a shipment is lost, damaged, stolen, or disputed, members should promptly use the reporting procedures provided by LuggageTribe.
We may request evidence including photographs, receipts, proof of value, communications, delivery records, identification, or law-enforcement reports.
Any reimbursement or protection is subject to the terms of the specific protection or insurance program, if any, applicable to the transaction.
Unless expressly stated, LuggageTribe does not guarantee reimbursement for lost or damaged property.
29. Third-Party Services
The Services may rely on third parties for payments, mapping, identity verification, messaging, analytics, hosting, address validation, notifications, or other functionality.
LuggageTribe is not responsible for independent third-party services except to the extent required by applicable law.
30. Intellectual Property
The LuggageTribe platform, software, designs, branding, trademarks, databases, algorithms, interfaces, content created by LuggageTribe, and other intellectual property are owned by or licensed to LuggageTribe and are protected by applicable law.
These Terms do not transfer ownership of LuggageTribe intellectual property to members.
31. Member Content
You retain ownership of content you submit, subject to rights necessary for LuggageTribe to operate the Services.
You grant LuggageTribe a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, display, adapt, and use submitted content as reasonably necessary to operate, improve, secure, promote, and provide the Services, subject to applicable law and our Privacy Policy.
You represent that you have the necessary rights to content you submit.
32. Suspension and Termination
LuggageTribe may investigate and take reasonable action where we believe an account or transaction creates legal, fraud, safety, security, or marketplace integrity concerns.
Actions may include warnings, listing removal, transaction restrictions, payment holds where permitted, temporary suspension, revocation of transportation privileges, or account termination.
33. Account Closure
You may request closure of your account subject to outstanding transactions, disputes, payment obligations, fraud investigations, record-retention requirements, and other legitimate legal obligations.
34. Disclaimers
To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis.
LuggageTribe does not guarantee uninterrupted availability, specific earnings, successful matches, delivery times, member conduct, route accuracy, or the condition or legality of every shipment.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
35. Limitation of Liability
To the fullest extent permitted by applicable law, LuggageTribe and its officers, directors, employees, affiliates, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Services.
Any additional limitations or monetary caps applicable to claims will be governed by applicable law and any supplemental terms presented to you.
Nothing in these Terms limits liability where limitation is prohibited by law.
36. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless LuggageTribe and its affiliates, officers, directors, employees, and agents from claims, liabilities, losses, and reasonable costs arising from your unlawful conduct, violation of these Terms, violation of another person's rights, or items you submit or transport through the marketplace.
37. Changes to the Services
LuggageTribe is an evolving marketplace.
We may add, modify, test, restrict, suspend, or discontinue features, including transportation methods, matching systems, geographic availability, pricing functionality, protection programs, verification requirements, or marketplace functionality.
38. Changes to These Terms
We may update these Terms.
When changes are material, we will provide notice as required by applicable law.
Continued use after updated Terms become effective constitutes acceptance where permitted by law.
39. Governing Law
Except where applicable consumer law requires otherwise, these Terms are governed by the laws of the State of New Jersey and applicable federal laws of the United States, without regard to conflict-of-law principles.
40. Dispute Resolution
Before initiating formal proceedings, you and LuggageTribe agree to make reasonable efforts to resolve disputes through LuggageTribe's support process.
Any arbitration agreement, class-action waiver, small-claims provision, venue provision, or other binding dispute-resolution mechanism applicable to the Services should be separately and prominently disclosed and will apply only to the extent enforceable under applicable law.
41. Severability
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law.
42. Entire Agreement
These Terms, together with incorporated policies and transaction-specific terms, constitute the agreement governing your use of the Services.
43. Contact
Questions concerning these Terms may be submitted through the contact methods published by LuggageTribe.
- Email: support@luggagetribe.com
- Website: www.luggagetribe.com
LuggageTribe Inc.
Everyday Routes. Extraordinary Possibilities.