Cancellations & refunds

Escrow payments

When a sender pays for a shipment, funds are held in escrow until delivery is confirmed. Travelers are paid after confirmation and reviews, subject to platform fees.

Cancellation rules

• If a traveler cancels after acceptance, the sender may receive a full or partial refund depending on timing.
• If a sender cancels before confirmation, a transaction fee may apply.
• If a traveler fails to deliver, funds may be withheld and the traveler’s account suspended pending investigation.

Disputes

Contact support within 48 hours with evidence (photos, chat, tracking). Funds may remain held until a resolution is reached. See Terms of Service for full dispute process.